Reference

tenda99 Privacy Policy For Your Account

Your account details, wallet references and device access are handled under the tenda99 Privacy Policy, so you can understand what we collect and why before opening an account.

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tenda99 tenda99 Privacy Policy For Your Account
REQUEST HELP

Contact Us About Privacy Requests

A clear support route matters when you want to ask about personal data rather than a wallet status. We can use the account details you provide to locate the correct record, while you should avoid sending a password or full payment credential in a message. If your request follows an account step such as phone verification, tell us which step you reached and whether you used mobile or desktop.

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Account data request

Use the support path shown beside the account and cashier areas to ask what personal details we hold. Include your account identifier and the request type, such as access, correction or deletion, without sending your password.

Wallet privacy query

For DANA, OVO, GoPay or QRIS questions, identify the wallet rail and the transaction reference shown in your account. We can explain our handling while the relevant payment provider remains responsible for records held in its own system.

Access concern

If a new device, login alert or phone verification prompt looks unfamiliar, contact us through the listed support route before continuing. We use the account context you provide to separate an access concern from a simple browser or device change.

DATA HANDLING

Explore How We Protect Your Privacy

Privacy work is practical at tenda99: we connect each request to an account record, explain the reason for collection, and limit staff access to what the task requires.

Account details

We collect details needed for account access, contact, verification and requests you make through the lobby.

Cookies and devices

Cookies can remember a session choice, protect a sign-in and help us understand whether a page is loading correctly.

Payment references

We may retain a wallet or bank reference, status and receipt detail needed to match an account request.

Retention timing

We keep account, security and transaction references for as long as they serve the stated account, dispute or legal purpose.

Security checks

A login from a changed device, a repeated failed attempt or a phone verification change can trigger an extra check.

Change requests

You can ask us to correct an inaccurate contact detail, explain a stored record or consider deletion where the request…

Browse Common Privacy Policy Answers

These Privacy Policy answers address the account, device and wallet questions we expect you to ask before opening access. They are written for the Indonesia-facing tenda99 journey, including mobile sessions, QRIS references and phone verification. If your situation is not covered, use the support path beside the cashier and mention the exact account step or record you want us to check.

The tenda99 Privacy Policy covers account details, verification records, device and login signals, cookies, wallet references, support requests and retention. It also explains when another provider, such as DANA or BCA, handles records under its own terms. Access depends on local law.

Phone verification helps connect a legitimate account holder with a sign-in and can protect access after a device change or unusual attempt. We use the verification response for account security and stated access purposes, not as a reason to collect unrelated contact details.

We may receive a wallet reference, status or receipt detail needed to match an account request involving DANA or QRIS. The relevant payment provider may separately hold its own records. Our policy explains our handling, while that provider’s terms explain its handling.

Use the support route listed beside the account or cashier area and ask for an account data access request. Provide your account identifier and a clear description of the records you seek. We may request reasonable account proof before releasing or changing data.

Yes, you can ask us to correct an inaccurate name, contact detail or account record through the listed support path. Tell us what appears wrong and what the accurate value should be. We may verify your account before applying the change.

Retention depends on why the record exists. Account, security, dispute and transaction references may remain while they serve those purposes or a legal requirement. When the reason ends, we remove the record or separate it from direct account identification where practical.

Cookies can preserve a session and support security checks on your mobile browser. If you clear them, we may ask you to sign in again or repeat phone verification. You can still ask our support route about a cookie-related access issue where local law permits.

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